Professional Technical Support for Your Open Source Projects
Unicon’s Open Source Support (OSS) program provides SLA-driven commercial support to our subscribers for these open source community projects:
Central Authentication Service (CAS)
Grouper
midPoint
Shibboleth
uPortal
For each project, we offer a customizable program with direct access to an experienced and dedicated team of developers, consultants, and system administrators.
OSS Program Features
Direct Access
Subscribers get help from seasoned professionals from their very first contact. There are no support tiers to navigate to get to the person who can truly solve your problems.
Flexibility
We offer three different service levels and a variety of support options so you can customize your coverage to match your needs.
Responsiveness
Up to 24 x 7 support availability via Web or phone with guaranteed response times.
Hands-on Assistance
Subscribers have access to consulting or hands-on assistance for bug fixes, minor enhancements, and patches or upgrades.
Support for Upgrades
We know about upcoming community releases and can provide advice and assistance on upgrades based on each subscriber’s unique needs.
Ongoing Project Development
On behalf of subscribers, Unicon contributes ongoing development to each project's open source community.
Briefings
We hold Open Source Support briefings several times a year to inform the public and community members about development contributions that the Unicon OSS team has made on behalf of clients and program subscribers. View recaps of previous briefings on our blogs.
Commitment to Service
We are committed to providing world-class service and support to our customers. Staffed with highly skilled engineers and supported by a strong infrastructure, our Open Source Support team is ready to resolve subscribers' questions and problems quickly and professionally. In addition, the Open Source Support team is committed to continually improving the overall quality and reliability of the project for the benefit of subscribers and the entire community.
