Planning, Design, and Implementation
Rooted in over two decades of strategic planning and implementation design with hundreds of customers, our planning approach follows the Learner Journey and maps learner goals and interactions throughout the learning experience. This future-facing journey mapping provides a framework to inspect and improve the interactions with a learner and helps institutions redesign their digital interactions to support the student holistically. Mapping the learner journey across departments and services also creates a shared vision for how an institution’s departments will come together to serve learners and broader institutional goals.
The Learner Journey
Connecting the technology touch points throughout the learner experience.