Student Success Plan Project

Help Students Meet Their Goals and Graduate On Time

The Student Success Plan (SSP) is open source case management software. It was developed to support a holistic coaching and counseling model, for institutions that seek ways to engage students to meet their goals and graduate on time. The software is comprised of an extensive toolset for users, to aid in promoting student success. 

SSP is a collaborative system designed to improve retention, academic performance, persistence, graduation rates, and time to degree.  Students, faculty, staff, advisors, coaches, and counselors stay in communication to provide the best possible outcome in student achievement. SSP is a multi-tiered system, with strong security controls to allow many different college roles to work with the student, while maintaining student privacy.

Select the arrows below to find out more about the Student Success Plan.

  • SSP Advantages

    There are many advantages to implementing SSP. They include:
    • • Advance student completion rates of academic goals
    • • Improve student success, retention, educational achievement, and graduation rate
    • • Implement a systematic, comprehensive counseling and early alert intervention process
    • • Develop and maintain referral sources for addressing student challenges and opportunities
    • • Remove silos between offices that support students
    • • Create self-help tools to connect students to resources that help them overcome challenges to their success
  • Who uses SSP?

    SSP is student centric—it is a holistic model that focuses entirely on the student. Students begin by filling out the self-service Student Intake form. Student input helps intervention staff determine the resources the student needs to succeed. 

    Counseling and Student Services
    Coaches, counselors, and advisors work collaboratively with faculty, support resources, and students to establish and overcome barriers to success. Unique Action Plans are created for each student and their progress is monitored, with plans revised as needed. 

    Faculty and Staff
    Faculty and staff use SSP to send Early Alerts for students, from a roster or learning management system. Examples of reasons for an Early Alert include missing class or low test scores. Once an alert is received, a coach, counselor, or advisor will then take action to put the student back on track. Faculty and staff receive feedback to stay updated on the student’s progress.

  • Technology augments student success

    The technology behind SSP helps institutions monitor and assist groups of students throughout their academic career and provides Web-based support so that students can take responsibility for their own academic success.

    SSP provides an umbrella of tools designed to promote student success and retention. Students in need of assistance are classified through diagnostic tools, demographics, and a SSP Student Intake process. Targeted students are then provided holistic advising, coaching, and counseling facilitated by SSP technology. Ultimately, an individual Action Plan is created by counseling staff to address each student’s challenges. Then intervention techniques, enhanced by Web technologies, assist in removing barriers to success.

    The software provides case management tools to assist:

    • • My Academic Plan (MAP)
    • • MyGPS (student interface)
    • • Main dashboard
    • • Action Plan
    • • Journal
    • • Early Alert
    • • Accommodation

    SSP delivers one tool that is paramount in the creation of an academic plan to help students stay on track. Using the My Academic Plan (MAP) tool, advisors can build a course schedule with their students to help them stay on path towards program completion or a degree.

  • My Academic Plan (MAP)

    Course Advising and a Student’s Pathway to Degree Completion

    MAP is a student advising process that combines the characteristics of prescriptive academic advising with the strengths of technology-supported record keeping. From the available course list that is pulled from the institution’s student information system, the advisor and student partner together to map out the individual courses for the student. 

    MAP equips students with specific, long-range, and accurate plans for the completion of their academic goals. The MAP sets up appropriate goals and expectations for a student.

    MAP can be customized to meet each institution’s goals. MAP is designed to:

    • • Allow the advisor to capture detailed notes regarding the student’s academic plan every step of the way. Notes can be captured for individual courses, terms, and at the overall academic plan. The advisor decides if the notes should appear for other advisors/coaches, and/ or to students.
    • • Empower the institution to configure department/degree program templates to be utilized by the advisors. These templates create a blueprint for the course requirements for the advisors and coaches to build from when creating the individualized academic plans.
    • • Furnish an individualized, clear, and coherent pathway to completion for each student to prevent the confusion that recent research has shown comes from extensive choice and options.
    • • Demystify and rationalize the jumble of prerequisites, course sequences, degree requirements, etc. that students face during each course registration cycle.
    • • Aggregate data across plans in order to provide course demand information to academic administrators who make course quantity and scheduling decisions for future terms.
  • Early Alerts

    Early Alerts provide an easy way for faculty to alert student support professionals if they are concerned about a student or need to connect that student to resources on campus. Faculty and advisors, coaches, or counselors work together to engage students who are struggling. Early Alerts promote student success through identification and proactive interventions, including a feedback loop to faculty so they know the outcomes. 
  • Case management tools for counselors

    A suite of tools provides quick and easy access for student success:

    Students can work through a set of questions on their own that will then facilitate a meaningful conversation with the student’s advisor, coach, or counselor around their strengths, challenges, and academic goals. The intake feature helps highlight a student’s challenges so that an action plan can be created to connect students to resources on campus and in their community that will help them overcome these challenges. Students can manage their action items and view their MAP through MyGPS. Reference guides connect students to campus and community resources. Self-help guides are collections of references that advisors can direct students to for additional help.

    This tool provides advisors, coaches, or counselors access to student information including academic records. This information assists in effective interactions between intervention staff and students since intervention staff have access to early alert status, history report, student transcripts, GPA, and hours enrolled. This tool offers a complete view of student information; counselors do not need to log in to separate systems to receive the information they need. The Main tool also contains student profiles, allowing counselors to view all concurrent or historical interactions with a specific student, based on the users access level, and what they “need to know”. Student photos can be added to profiles, helping advisors, coaches, or counselors to recognize their students.

    Action Plan:
    The Action Plan is comprised of tasks for students to overcome identified challenges to success. The Action Plan highlights the students’ academic goals and strengths so that the message of the Action Plan is positive. These plans connect students to resources available at the institution and in the community. Reference guides provide a shared knowledge base of support offerings, referrals, tools, and resources, allowing coaches, counselors, and advisors to choose the best available options for students, and create an Action Plan for them to use for the student. 

    Note taking for advising and counseling professionals. Journaling allows everyone involved to document what has occurred with a student.

    Early Alert:
    Early Alerts provide an easy way for faculty to alert student support professionals if they are concerned about a student or need to connect that student to resources on campus. Early Alerts promote student success through identification and proactive interventions, including a feedback loop to faculty so they know the outcomes.

    Advisors, coaches, or counselors can populate information from the Office of Disability into SSP. The tool is a repository for this information, which highlights what accommodations the institution is required to put into place for the student.

    Student Documents:
    Advisors, coaches, counselors, and faculty can upload files within student records, and can set confidentiality levels for the files. For example, counseling staff can upload a signed copy of a student’s Action Plan.

    Counseling staff can populate information from other systems into SSP. For example, detailed notes relating to a student’s grades can be viewed in this single location where all imported notes can be reviewed.

    Caseload Reassignment:
    If an advisor, coach, or counselor leaves the institution, a set of administrative tools helps to reassign the student to a new member of the counseling staff.

    Reports and Data:
    SSP collects data on populations, services provided, referrals made, and student actions. Reports created from this data can be presented to administrators to illustrate the outcomes of efforts and measure improvements in student success and retention. Reports include early alert outcomes, early alert outreach, student task status, and many more.


Back to Student Success Plan Services 

Technical Highlights from SSP 2.7.x Include:

  • 20+ New Features & Improvements, 25+ bug fixes
  • Preview function for authoring message templates
  • Expanded the export to CSV function to include user-selectable fields
  • Displays a list of watchers for each student
  • Expanded search criteria, including multi-select options
  • Displays a history of coach assignments for students
  • Expand Journal Track-Step-Detail selections when opening a Journal entry
  • Bulk de-activation of MAP templates
  • Better MAP template organization and expanded tags
  • Added student “Home Campus” field
  • Expanded reports, including a new Student Challenges report
  • Advisor caseload includes list students in SSP as well as external data
  • Support for multiple Confidentiality Agreements

Click on the images below to see the tools counselors use for Student Success.