Advantages

Cooperative Support is good for you, good for the community, and good for the future.

Good For You

Cooperative Support subscribers receive:

• An accountable commercial support provider that stands behind your deployment
• Depending upon your support needs, a minimum of weekday to a maximum of 24 x 7, direct access to dedicated support and development resources
• Assistance with general questions, configuration issues, and tuning advice
• Access to expert developers to fix the bugs affecting your environment
• Total visibility and direct influence over our development priorities
• Ongoing maintenance for past, present, and future releases

Good For The Community

As our developers fix bugs and make enhancements for the Cooperative Support subscribers, they also work directly with the community project to include these changes in future releases. This helps to ensure that your changes become a permanent part of the core project.

Cooperative Support answers the support question for institutions evaluating open source projects, removing a significant barrier-to-entry, making the project more marketable, and thereby increasing community membership and participation.

Work done for the Cooperative Support subscribers improves the community project by fixing bugs, resolving issues, and adding enhancements, all increasing project stability and longevity.

Good For The Future

Cooperative Support is a sustainable business model, ensuring that your support provider will be there long-term. Cooperative Support benefits Unicon with:

• Revenue
• Reputation and visibility
• Client relationships and opportunities to sell additional products and services
• Improvements to the project codebase making the project more marketable and serviceable
• Increasing knowledge and experience with the project