Hosting Services for Zimbra Collaboration Suite

Features At A Glance	Included
Application Management
Application maintenance
Testing, bug, patch maintenance
Source version control
Data Center
Full backups
Incremental backups
Performance
System upgrades
Software upgrades
Scheduled maintenance
Systems modifications
Support
System administration support
Technical support
Security
Secure boot process
Minimized software installed
Enforced quotas and limits
Increased logging and audit information
Regular application of security patch updates
Network-based intrusion detection and firewall rules
Firewall access control lists
Reporting
Metrics on application performance and response time
Monitoring response time tools
Monitoring application and database server CPU utilization

Application Management

Application management provides institutions with the maintenance of their Zimbra application, critical security-related updates, testing, and patch maintenance. This ensures that the application is up and running smoothly 24 x 7.

Data Center

Unicon partners with premier hosting companies to provide data center facilities which support internal applications, services, utilities, and network infrastructure, all on dedicated servers or in a virtual environment. Our dedicated hosting partner’s data center meets all the requirements of the ANSI/TIA-942 Tier 2 Telecommunications Infrastructure Standard.

Performance

Unicon monitors and tunes the application for optimum performance. Services include: application and system maintenance, system upgrades, and software upgrades. Unicon communicates changes and upgrades to the institution in a timely fashion.

Support

Our support for hosted applications consists of: system administration support and technical support.

System administration support includes the monitoring of applications, diskspace, and CPU. Unicon notifies the client of any high priority Zimbra security patches and communicates any system reliability and performance issues, along with the recommended times for installing other updates or patches.

Technical support includes all of the features of system administration support, plus additional features. Features include: direct access to dedicated support and ongoing maintenance for past, present, and future releases. Unicon will assist institutions with general questions, configuration issues, tuning, and bugs affecting the environment. Technical support can be from a minimum of weekday to a maximum of 24 x 7.

Security

All processes and activities necessary to ensure safe performance of an institution's Zimbra environment include: application security, physical hardware security, and risk management. Unicon follows a regimented checklist for hardening all servers it deploys. Our security services provide substantial protection of the hosted production systems from both internal and external threats.

Reporting

Monthly reporting on the use of the application is assembled and delivered for educational and management purposes.