Cooperative Support for Shibboleth

alt=

Get access to a dedicated team of expert Shibboleth developers and administrators with Unicon’s Cooperative Support Program. Our Support Team provides quick response to your support cases and development needs. The purpose of our Cooperative Support Program is to form a trusted partnership with your institution to ensure the long-term success of Shibboleth on your campus, and to contribute code back to the community.

Reliable Service

Once an institution has successfully launched Shibboleth, it will be necessary to find support for ongoing maintenance and upgrades. While Internet2 and the Shibboleth community provide and foster informal support via active mailing lists, the resources available are on a voluntarily basis. Unicon’s innovative Cooperative Support Program provides access to a dedicated Support Team of expert Shibboleth developers and administrators. This team can provide support to your urgent cases and development needs. Get the peace of mind that comes with professional support provided by a commercial partner you can trust.

The community benefits

The purpose of our Cooperative Support Program is to form a trusted partnership with your institution to ensure the long-term success of Shibboleth on your campus. We address two types of needs under our program: production support cases that need immediate technical assistance, and development issues that are queued and prioritized by the collective support subscribers. When our Support Team is not working directly on support cases, they spend their time working on development issues such as bug fixes, enhancements, and minor new features. Work completed on these development issues is contributed back to the Internet2 community for the benefit of all Shibboleth users.

Support for multiple releases

Unicon’s Cooperative Support Program provides direct technical support for multiple releases of Shibboleth. This means that it is no longer necessary to constantly upgrade to the latest Shibboleth release in order to receive support.

Contact Unicon about our Cooperative Support Program