Hosting Services for Sakai
Hosting services from Unicon enable institutions to outsource the management and operations of the Sakai™ open source learning management system (LMS). Educational institutions have come to depend on Unicon’s deep experience in managing and developing learning management systems. Our expertise is in improving performance, meeting growth through scalability, and tightening security resulting in improved reliability demanded by institutions and their constituents. Unicon's hosting services can balance clients' needs for economical operations with the demands of reliability, scalability, and security.
Hosting Options
Institutions can select from hosting options with support for dedicated server hosting, private, or public cloud, with standard or high availability options. Data protection and service recovery options are also avilable. Hosting options can be chosen based on the institution's needs and budget. To learn more about Unicon's hosting options, please contact Unicon at info@unicon.net.
Features
Hosting services for Sakai include the following features:
| Features At-A-Glance | Included |
| Application Management | |
| Application maintenance |  |
| Application update upon release | |
| Testing, bug, patch maintenance | |
| Source version control | |
| Data Center | |
| Premier data center facilities | |
| Minimum 99.999% availability design (power, cooling, fire detection/suppression, carrier diverse) | |
| Strong physical security, 24x7 staffing | |
| SAS-70 type II controls audit | |
| Operations | |
| 24x7 monitoring and alerting (infrastructure and applications) |
|
| Managed operations processes (incident management, change management, service management, risk management) | |
| Scheduled maintenance | |
| System tuning and scaling | |
| Support | |
| System administration support | |
| Technical support | |
| Security | |
| Comprehensive IT security process | |
| Enterprise grade network security | |
| Server hardening | |
| Comprehensive OS, infrastructure, and application vulnerability, monitoring, and patching | |
| Reporting | |
| Metrics on application performance and response time | |
| Monitoring response time tools | |
| Monitoring application and database server CPU utilization | |
Application Management
Application management provides institutions with the maintenance of their Sakai application, updates upon release, critical security-related updates, testing, and patch maintenance. This ensures that the application is up and running smoothly 24 x 7.
Data Center
Unicon hosting is delivered from a brand new, state of the art, top tier data center with modern power, cooling, security, and redundant systems. Modern data center design and construction means higher power density and better utilization of data center resources resulting in lower operating costs for Unicon and its customers. Redundancy through-out the data center infrastructure means reliable service delivery for the organization.
Performance
Unicon monitors and tunes the application for optimum performance. Services include: application and system maintenance, software upgrades, and system upgrades. Unicon communicates changes and upgrades to the institution in a timely fashion.
Support
Our support for hosted applications consists of: system administration support and technical support.
System administration support includes the monitoring of applications, diskspace, and CPU. Unicon notifies the client of any high priority Sakai security patches, any system reliability and performance issues, along with recommended times for installing other updates or patches.
Technical support includes system administration support, plus additional features. Features include: direct access to dedicated support and ongoing maintenance for past, present, and future releases. Unicon assists institutions with general questions, configuration issues, tuning, and bugs affecting the environment.
Security
A comprehensive multi-layered approach to physical and IT security coupled with security-focused operational practices and processes ensure strong protection and customer peace of mind. Security elements include a physically secure facility, network and web application firewalls, intrusion detection, hardened operating system deployments, client-specific network segments, comprehensive data security policy and associated practices.
Reporting
Monthly reporting on the use of the application is assembled and delivered for decision-making and proactive management purposes.
Contact Unicon
Please fill out our contact form, email us at info@unicon.net, or call 480-558-2400 to get started hosting your Sakai learning management system today. A Unicon Sales Consultant will contact you shortly.
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