Why does the Academus portal yield a java stack trace in tomcat's portal. log file when the Webmail functionality is accessed?

This stack trace error is commonly caused by a configuration issue. In this case, Webmail may not be configured to use its caching authentication method. Webmail requires this to be able to use the same information that the user logged in with to access that users email.

Edit the Webmail channel to include the following parameter:

AuthenticationFactory = ca.ubc.itservices.channels.webmail.CachedCredentialsAuthenticationFactory

If editing the Webmail channel does not correct the issue, please contact Customer Support. To submit an incident to Customer Support, click on the 'Registered Customer Support' link in the online support tool.